MTR Intercity Through Train
(including HK to Dongguan(Changping)/Guangzhou East/Foshan/Zhaoqing/Shanghai/Beijing West)

Ticketing Information

1. Booking Cut-off Time

Sales Outlet

Northbound Train

Southbound Train

Intercity Passenger Services Centre at East Rail Line Hung Hom Station

20 mins before train departure

6 hours before train departure for Guangdong Line
5 days before train departure for Beijing/Shanghai Line

Ticket Offices at East Rail Line Mong Kok East, Kowloon Tong and Shatin stations

1 hour before train departure

6 hours before train departure for Guangdong Line
5 days before train departure for Beijing/Shanghai Line

MTR Travel at Island Line Admiralty Station

1 hour before train departure

6 hours before train departure for Guangdong Line
5 days before train departure for Beijing/Shanghai Line

Light Rail Customer Service Centres at Tuen Mun Ferry Pier and Tin Yat Stop

2 hours before train departure

6 hours before train departure for Guangdong Line
5 days before train departure for Beijing/Shanghai Line

All branches of China Travel Service (H.K.) Ltd.

(Provide later)

Online Booking at www.ctshk.com

2 hours before train departure for Guangdong Line

2. Advanced Booking Period

Route

Travelling Station

No. of Day

Guangdong Line

Hung Hom <-> Dongguan(Changping)/Guangzhou East/Foshan/Zhaoqing

60 days

Shanghai Line

Hung Hom <-> Shanghai

60 days

Beijing Line

Hung Hom <-> Beijing West

60 days

Remarks: Southbound tickets from Zhaoqing or Foshan to Hung Hom are only available for sale in the Mainland.

Ticket Type

Passengers aged 10 or above require an adult ticket.

Passengers aged 5 to 9 require a child ticket.

A child under the age of 5 and accompanied by an adult with a valid ticket may travel for free provided that the child does not occupy a seat/sleeper.

3. Information for Passengers Using Tele-Ticketing/e-Ticketing

* Only tickets for Guangdong Line are available for tele-ticketing/e-ticketing for the time being.
* Starting from 1 July 2010, booking through the hotline is subject to a handling charge of HK$6 per ticket (for both adult and child).  The handling charge is non-refundable under any circumstances.  The transaction amount will be deducted from the credit card account automatically.
* Passengers are required to collect tickets in person at one of the selected CTS branche with the booking information through which the booking is made.

4. Ticket Refund Rule

* Passengers may request a refund for unused Through Train tickets at least 2 hours before train departure
* Ticket refund must be made within office hours at where the ticket was purchased. Late requests will not be handled.The scale of ticket refund is listed below:

Guangdong Line

Type of Ticket

Before Departure

% of Refund

Northbound Ticket

2 hours - 2 days

50%

3 - 14 days

70%

15 days or more

100%
(Handling fee will be charged: HK$15 for adult and HK$7.5 for child)

Southbound Ticket

6 hours - 2 days

50%

3 - 14 days

70%

15 days or more

100%
(Handling fee will be charged: HK$15 for adult and HK$7.5 for child)

Beijing/Shanghai Line

Type of Ticket

Before Departure

% of Refund

Northbound Ticket

2 hours

80%

Southbound Ticket

2 days

80%

5. Ticket Alteration Rule

* No alteration can be made to the destination and class.
* Ticket alteration must be made at the issuing office.
* Alteration to northbound tickets of Guangdong, Beijing and Shanghai Line must be made 30 minutes before train departure.
* Alteration to southbound tickets of Guangdong Line must be made at least 6 hours before train departure
Alteration to southbound tickets of Beijing/Shanghai Line must be made at least 2 days before train departure.
* Only one alteration will be allowed for a ticket.
* Altered tickets are non-refundable.
Information on Immigration Formalities
* Immigration formalities are conducted at the departure or arrival station.
* To avoid any delay, please arrive at the departure station earlier for exit formalities.

 

Departure Station

Points to Note for Departure

Hong Kong

Hung Hom

Passengers are advised to arrive at Hung Hom Station 45 minutes before the scheduled departure time for exit formalities. The boarding gate will be closed 10 minutes before the train departs.

Mainland

Beijing West

Passengers are advised to arrive at the departure station 90 minutes before the scheduled departure time for exit formalities. The boarding gate will be closed 20 minutes before the train departs.

Shanghai

Passengers are advised to arrive at the departure station 90 minutes before the scheduled departure time for exit formalities. The boarding gate will be closed 15 minutes before the train departs.

Dongguan(Changping)

Passengers are advised to arrive at the departure station 45 minutes before the scheduled departure time for exit formalities. The boarding gate will be closed 10 minutes before the train departs.

Guangzhou East

Foshan

Zhaoqing

For further information, please call the Intercity Passenger Services Hotline: (852) 2947 7888.
Timetable and fares are subject to change.  Please refer to the station notice for the most up-to-date information.

6. List of Prohibited Items

These items are strictly prohibited in trains, stations or anywhere else on railway premises

Explosives

explosives in any form, explosive devises, maroons, etc

Dangerous items

any weapon, e.g. knives, guns, offensive weapons, etc

Compressed gases

petroleum gas, coal gas, oxygen, hydrogen, etc

Flammable liquids

alcohol, retinol, multi-purpose adhesives, thinners, petrol, glass cement, paint spray, hydrogen peroxide, diesel oils, etc

Flammable solids

sulphur, aluminium powder, camphor, etc

Poisons

arsenic trioxide, asphalt, emulsifier of all kinds, power pesticide, termite powder, pesticide spray etc

Corrosives

nitric acid, sulphuric acid, phosphoric acid, etc

The range of prohibited items is extensive and is not limited to these items

The MTR Corporation has the absolute authority and at its sole discretion to refuse permission flammable/ toxic/ corrosive items whether or not they are listed above.