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Kowloon-Canton
Railway Corporation (KCRC)
(including HK to Changping, Guangzhou E, Foshan, Zhaoqing)
Ticketing
Information
1. Booking Place
Book online at www.mangocity.com and reservation to be confirmed
by Customer Service.
2. How to Book in Advance
Tickets are available for booking within 60 days of travel.
The departure ticket is not available for sale 20 minutes before
the train departs on the very day at Hung Hom KCR Station or
2 hours at the rest three booking places.
3. How to book a valid ticket
The ticket is valid upon the designated traveling date, station
and number. If the passenger disembarks half way he will not
be refunded for the distance he or she has not covered. All
information on the ticket must not be alterd or damaged otherwise
it will be invalid. The passenger holding the altered ticket
will not be refunded.
4. Price a. The latest information
about the price is posted. b. Please
buy children ticket for the aged 5~9 and adult ticket for the
aged 10 or above.
5. Ticket Alteration Rule
If the passenger cannot take the scheduled train on the definated
departure date shown on the ticket, only one alteration will
be allowed for a ticket. This is allowed under the circumstance
that the re-scheduled train has not yet been full. Alteration
to northbound tickets must be made before 11:00am and at least
1 day before train departure. Alteration to southbound tickets
must be made at least 2 days before train departure. Ticket
alteration must be made at the issuing office. Moreover, no
alteration can be made to the destination and class. Altered
tickets are non-refundable.
6. Refunding
* Passengers may request a refund for unused Through Train tickets
at least 2 hours before train departure
* * Ticket refund must be made within office hours at where
the ticket was purchased. Late requests will not be handled.The
scale of ticket refund is listed below:
Guangdong Line
| Type of Ticket |
Before Departure |
% of Refund |
| Northbound Ticket |
2 hours - 2 days |
50% |
| 3 - 14 days |
70% |
| 15 days or more |
100%(Handling fee will be charged:
HK$15 for adult and HK$7.5 for child) |
| Southbound Ticket |
6 hours - 2 days |
50% |
| 3
- 14 days |
70% |
| 15
days or more |
100%(Handling fee will be charged:
HK$15 for adult and HK$7.5 for child) |
Beijing/Shanghai Line
| Type of Ticket |
Before Departure |
% of Refund |
| Northbound Ticket |
2 hours |
80% |
| Southbound Ticket |
2 hours |
80% |
7. Penalties for travel without a valid ticket
The following fees will be levied under these circumstances
according to the stipulations by the supplier and will be
charged penalties:
a. The passenger will be treated as without ticket if he loses
the ticket after boarding. The adult will be charged twice
the ticket price if he has no or invalid ticket but can pay
the original price with premissions from the head of the train
crew;
b. The child will rebuy the child ticket if he or she has
no or valid ticket. The child aged 10 or above will make up
the diffference between child and adult ticket;
c. If the passenger finds the lost ticket he can request 50
% refund of the price at which he rebought the ticket by producing
the original ticket before he arrive at his destination;
d. If the passenger goes beyond the station designated by
the ticket while holding a round ticket from HK to the mainland
he will be charged twice the difference between the stops
he travels but can pay the difference if he gets permission
from the head of train crew. If the passenger shortens his
travel he will not be refunded for the distance he has not
covered.
e. If the passenger goes beyond the class stated on the ticket
he will charged twice the difference between the classes.
If the passenger holds a first-class ticket and chooses to
sit in second-class or standard carriage he will not be refunded
for the difference.
After the penalty is paid the passenger will be given a substitute
ticket by the head of train crew.
Conditions for Traveling by Train
8. The passenger must board the train at Hung Hom KCR Station
45 minutes before the train departs. The lock gate is closed
10 minutes before the train departs.
9. Every adult can bring a child aged 5 or below for free
on condition that the child does not occupy the seat. If the
number of children the passenger brings exceeds one he should
buy child ticket for the other child.
10. The passenger should board the train designated by the
ticket.
11. If encounted the condition mentioned by the Item11 the
passenger holding a round-trip ticket from HK to the mainland
should dismount at Hung Hom KCR Station.
12. The passenger should not board the train if he suffers
serious contagious disease, mental disease or drunkening or
other reasons that may cause disturbance to other passenger.
If discovered half way he should dismount at the nearest stop
and will not be refunded for the distance he has not covered.
Parcels and luggage
13. Portable Luggage
a. The passengeer will not be charged for hand carry luggage
of 20 kg for adult or 10 kg for child (excludes the folded
wheel-chair for the disabled). The size (length+ width+height)
of each luggage should not exceed 160 cm otherwise the luggage
shall be consigned according to the rule.
b. If the luggage is over-weighty or too big it can be transported
to the destination on condition that the consignment fees
may be charged twice for the excess luggage and a subsitute
ticket shall be purchased.
14. How to Consign Luggage or Parcel
a. The consignable items includes
books, instruments, meter, medicine, household electric appliances,
textile, sewing machines, bicycles, motor-cycles (without
gasoline and capacity of cylilnder not exceeding 125 m3) and
small items.
b. The consignable luggage includes:
i. quilt,
clothes, books and other necessities;
ii. the wheel-chair
for the disabled and buggy (one for each ticket);
iii. costumes
(that can be put in luggage), stage property, and musical
instruments;
c. The consignable luggage or parcel
should have a volume of at leat 0.01 m3 in or a maxium weight
of 75 kg.
d. The consigning service excludes
travelers to/ from Changping.
15. About collecting fees of consignment
a. The fees are collected according to the stipulations by
Kowloon-Canton Railway Coporation.
b. The fees are charged according to the weight of 5 kg as
a unit. The luggage less than 5 kg is charged as 5 kg. The
minium weight is 10 kg.
c. The bicycle and the wheel chair for the disable is counted
as 25 kg.
d. The luggage consigned for each passenger shall be less
than 50 kg and charged as luggage-consigning fee. If the luggage
weighs over 50 kg (75 kg for the disabled) the overweight
will be charged as parcel--consigning fee.
e. Each luggage is charged 15--kg luggage-consigning fee for
tourist groups consigning luggage (within 20 kg per person
and will be escorted in transportation).
f. The passenger shall pay according to the stipulations by
Kowloon-Canton Railway Corporation in advance if he or she
carries animals, otherwise he or she will be charged twice
transportation fee.
16. Banned Goods
The items prohibited to carry on the train and consign in
luggage or parcel includes:
a. dangerous articles, inflammables, spontaneous combustibles,
explosive substance, radiations, corrosive and poisonous articles;
b. weapons and ammunition;
c. possible disease-spreading or foul-odored articles;
d. possible damaging, contaminating carroage or items carried
by other passengers;
e. goods banned by the customs;
The consignor or the traveler shall be reponsible for any
consequences if these prohibited articles are allowed to consign
or carry which the consignor or e traveler declares under
false names.
17. How to Consign
a. The passenger should produce the
ticket when he wants to consign luggage or parcel. He shall
also produce the attached document stipulated by the customswhen
consigning parcel.
b. The consigned luggage and parcel
are held for free on the very day when they arrive at the
destination. However the passengers will be charged storage
fee counted by day if they claim beyond the date. The railway
is entitled to retain if the luggage or parcel if no one claims
14 days after the date.
c. Gold, silver, platium, negotiable
securities, coins, paper currency, jewlry, jadeware, antique
and other valuables should be safeguarded in transportation
and the person who excorts should buy corresponding ticket.
d. The luggage and parcel should have
complete, tight and suitable packing materials for transportation
(except items unnecessary for packing) so as to ensure its
durability in transportation otherwise the railway has the
right to refuse to consign.
e. The passenger or the consignor
shall return the luggage or parcel ticket if he cancels consigning
before the luggage or parcel is loaded on the train; and the
railway will refund 50% of consigning fee.
f. The total consigning fee will be
returened to the consignor because of discontinued operation
caused by the railway's reponsibility or natural diseasters.
g. If the above 16e or 16f happens
the consigning fee will not be refunded at the departure station
that has charged but at the arrival station that will reimburse.
h. The pets (such as cat, dog, bird,
monkey or etc.) should be placed in suitable container which
shall conform to the stipulations of outward and inward quarantine.
And the passenger must ensure the safety of other passengers,
hygiene and cleaness of the carriage. If the animal causes
damage or harm to the third party the passenger shall be responsible
for compensation.
18. Dealing with Damage or Loss of Luggage or Parcel
a. The railway will have no responsibility
if the loss happens due to the following factors:
i. natural
diseasters or reasons that go beyond human power;
ii. item decreases
in weight, decays or damages because of its own natural quality;
iii. packing
material or container is not durable but can not be detected
from outside;
iv. number
of articles and packing are complete while the weight is insuffient;
v. the consignor
him/herself escort;
vi. the fault
of the passenger and consignor themself.
b. When the luggage or parcel is lost
or damaged partly or completely the maximum compensation will
not exceed 20 Hk dollars per kg.
c. When the luggage or parcel is lost
completely the consignor shall submit written letter 5 days
after consignation for compensation within 3 months. When
the luggage or parcel is lost or damaged partly the consignor
shall also produce a wrriten letter from the date of handing
over within 3 months. The luggage ticket or parcel ticket
or relevant documents must be enclosed with the letter. Exceeding
the required period will be treated asforfeiture and will
not be processed.
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