1. A passenger who takes or hires any through coaches or any transit vehicles of any size provided by the Company from Hong Kong to the Mainland shall understand clearly and abide by this Notes to Passengers stipulated by the Company from time to time. The term "the Company" includes China Travel Tours Transportation Services Hong Kong Ltd. (hereinafter called "CTTTS") and its associate companies and other companies from which CTTTS hire the vehicle for service.
2. A ticket is valid for the scheduled run on the day at designated time. A passenger should arrive at the designated boarding point 10 minutes prior to departure. No waiting for a late passenger.
3. A ticket can only be valid for one passenger. For the route from Hong Kong Airport to the Mainland, a passenger who has reached 12 years of age or above is charged adult fare; a passenger who has reached 2 years of age and has not reached 12 years of age is charged child fare. An infant under 2 years of age not occupying a separate seat is free of charge. For the route from Hong Kong City to the Mainland, a passenger who has reached 6 years of age or above is charged adult fare; a passenger who has reached 2 years of age and has not reached 6 years of age is charged child fare; an infant under 2 years of age not occupying a separate seat is free of charge.
4. A passenger shall possess a valid exit/entry permit to pass through the check points. A passenger shall bear the responsibilities if he/she is not allowed to pass through the check points due to his/her document or visa that does not conform to the rules and regulations of both Hong Kong and Guangdong. The Company shall not make any compensation and the ticket is not refundable.
5. In accordance with regulations of Hong Kong government and the Mainland, a passenger is not allowed to carry on board any inflammable or explosive or smuggling goods or any contraband that both customs forbid. Should any cases happen, inclusive of goods detained or confiscated due to a passenger's violation of the above provision, the violator shall be held responsible for any consequences, including compensating the Company for any loss arising therefrom.
6. For any hindrance to a vehicle's moving on due to the inspection of a passenger's personal document, baggage, articles or any other goods, the Company's driver is entitled to decide at his/her absolute discretion whether to wait or how long to wait. No compensation should be claimed by a passenger.
7. A passenger holding an adult-fare ticket is entitled to free baggage allowance of 10 kg. Extra weight will be charged HKD50.00 per kg. The Company has the right and absolute discretion to reject transportation of any overweight, overlength or oversize baggage whose length width and height adds up to more than 150cm or any other goods that is regarded undesirable to be placed in the vehicle. No objection should be raised by the passengers.
8. Baggage are carried or placed in the baggage cabin by the passengers at their own risk. Thus, the Company reminds all passengers that each person should take care of his/her baggage and carry valuable goods with himself/herself at all times. The Company is not liable for any loss suffered by a passenger under any circumstances.
9. The Company shall not be responsible for any delay on the scheduled journey due to traffic conditions, delay in crossing the check points, mechanical breakdown or traffic accidents or any other reasons whatsoever. No compensation should be claimed by a passenger.
10. A passenger shall be aware that every run may not be a one-stop and one-vehicle service. The Company has the absolute discretion to arrange boarding points or stops or transit vehicles (such as transit at Huanggang port) for a run in accordance with passengers' source, transportation capacity and dispatch conditions. The Company has the absolute discretion to request a passenger to transfer to a substitution vehicle arranged by CTTTS for the destination.
11. Subject to the following, single-journey tickets sold in Hong Kong may be refunded from the original booking office if request for refund is made more than 2 working days prior to scheduled departure as indicated on the ticket at a rate of 50% off the fare. Group tickets, free tickets, round-trip tickets and open round-trip tickets as well as single-journey tickets sold in Mainland are however not refundable.
12. Should transportation be held up due to a hoist of signal No 8 or above or any other unforeseen circumstances, the Company has the absolute discretion to transfer the concerned passengers to exit through Lo Wu border or to other locations where safe means of transportation is provided or adopt any other measures for the sake of passengers' safety. Under these circumstances, the Company has the absolute discretion to issue part refunds to the passengers in accordance with individual cases. Should the Company fail to perform normal transportation services due to Signal No 8 or any other unforeseen circumstances, a passenger may claim a refund from the Company or branches of Hong Kong China Travel Service Ltd. within one month from the scheduled date indicated on the ticket. Out-of-time claim is not acceptable. If signal No.3 or below is hoisted within 2 hours before the scheduled departure and the company's transportation service is back to normal, no refund shall be issued to a passenger who missed his/her scheduled vehicle. The Company shall not be responsible for any inconvenience or loss arising from signal No. 8 or above or any other unforeseen circumstances.
13. Based on traffic regulations, a passenger shall get on or down a vehicle at the designated points for the sake of his/her safety.
14. A transportation vehicle provided may be owned by CTTTS or its associate companies and other companies from which CTTTS hire the same for service. Transit vehicles used in Mainland are provided by Mainland's related vehicle-hire companies or organizations. The companies or organizations which provide transportation services shall be liable for all safety and insurance of the passengers they carry. A passenger may inquire about the service and decide whether to accept it or not. Inquiry Tel: 00852-27649803.
15. The Company and all other organizations which provide vehicles have purchased third-party liability insurance and other insurance coverage both in Hong Kong and the Mainland. In case of a traffic accident, the Company shall not be liable for any other compensations except to pay the sufferer an indemnity according to insurance regulations stipulated by insurance companies. Should a traffic accident occur in the Mainland, an injured passenger shall not leave the scene of accident (except for a passenger sent to a hospital )until local public security and traffic policemen appear to deal with the matter and take record. The Company will not be responsible for any refusal of indemnity from insurance companies due to the absence of a passenger without authorization or the lack of record taken by local policemen.
16. In accordance with relevant provisions of Terms and Conditions of International Passengers Services issued by Hong Kong Government's Transport Department, the Company is entitled to request a passenger to present his/her valid document and visa for inspection. No objection by a passenger is permitted.
17. The Company reserves the right to make any amendment to the Notes to Passenger without prior notice. All provisions of this Notes to Passenger shall be applied to any transportation services offered by the company and other entities which provide vehicles in the name of CTTTS, including providing through coaches, transit vehicles or vehicle-hiring services. The Company has the exclusive right to interpret all the provisions of this Notes to Passengers.
18. This Notes to Passengers is written in both Chinese and English. Should there be any discrepancy between the two versions, the Chinese version shall prevail.

1. Each passenger is allowed to have 10 kilos (22 pounds) of luggage, including hand carry luggage.
2. Items subject to levied taxes will not be accepted.
3. Passengers are advised to be vigilant with travel documents and valuable items. The company shares no responsibility for any loss or damage.
4. The passenger shall be responsible for any delay caused by his failure to produce valid travel documents.
5. Ticket purchase is subjects to the company's regulations.
6. Each ticket is limited to one passenger only (Child tickets are available for children and infants).
7. The ticket is invalid if it appears altered.

1. The Company's buses travel between Chinese Mainland and Hong Kong. Passenger shall abide by the immigration regulations issued by Chinese mainland and Hong Kong governments.
2. The passenger shall pay attention to the departure time and board the bus at least 15 minutes early. The bus will depart on time and has no responsibility for any loss caused by the passenger's delay.
3. The passenger shall bring complete and valid immigration documents when taking our bus. Otherwise, he will have full responsibilities for all the loss caused by the delay due to his failure to produce valid certificates. The penalty will be a minimum fine of HK$2,000. If a special bus is needed for the return trip from the forbidden area the charge will be HK$500.
4. Refunding or reporting the loss of the ticket is not accepted. The ticket is invalid if found altered. The ticket is valid only on the day of issue. The company reserves the right to increase the bus fare in holidays in a reasonable manner.
5. Each ticket is limited to one passenger only.
6. In case of an accident, it will be handled according to Hong Kong and local Chinese insurance regulations.
7. The passenger shall not carry inflammable, explosive, erosive or poisonous items that are prohibited by China and Hong Kong customs. The violator will be responsible for any consequences caused. The driver also has the right to refuse the violator to alight on the bus and wait for him.
8. There is no seat for the luggage. The drive will not wait for a passenger delayed by declaration to customs. The passenger shall take care of their belongings. The company has no responsibilities for any loss or damage to luggage.
9. The passenger can transact ticket refunds or changes within seven days of departure at the company or the ticket office because of the suspension of the bus service as a result of the Typhoon Signal 8 put up by the observatory or road closure.
10. The company performs the duty of compensation according to the third party insurance regulations.
11. The passenger shall transact refunds at the company headquarters three days before departure date and apply for 50% of the original price if he choose to cancel the service after purchasing the ticket. The refunding will not be processed if he exceeds the time limit.